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Job

Customer Service Representative (2)

  • Job ref:

    9029

  • Location:

    Woburn, United States

  • Sector:

    Administrative

  • Contact:

    Lissa Jerez

  • Published:

    24 days ago

  • Consultant:

    Lissa Jerez

Responsibilities: 

  • Coordinating and facilitating orders from international office for inventory.
  • Process customer orders in systems, according to established department policies and procedures.
  • Field incoming calls with ability to respond to basic customer questions regarding product numbers, pricing, availability, delivery of products and on-line store ordering.
  • Ensuring quality service to customers while working closely with internal and external company employees.  
  • Coordinating returns process with customers and internal departments.
  • Process credit applications for potential customers.
  • Assist with maintaining the Sales and Marketing Database: entering and editing current customer accounts.

Qualifications:            

  • 7+ years’ experience in a Customer Service position essential. Proven ability to be a team lead on projects.
  • Proficiency in all MS Office applications. Working knowledge of customer service software, databases, and CRM tools.